Customer Satisfaction Dips According to Straits Times Report

A report that appeared in the Straits Times on 28 October 2009 mentioned that customer satisfaction has dipped

Considering the fact that millions have been invested in various service initiatives since the beginning of this year, this is rather worrying.

Do read some of the comments posted. It really does make sense, especially when it comes to training vs cost vs quality. At the end of the day, service providers need to know, you get what you pay for. Invest in quality staff and train them, not invest in the cheapest staff to fulfill a headcount or to cut costs by hiring cheaper staff.

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