Response from 360 Restaurant & Bar at Ski 360° to Customer Feedback

As some of you readers might be aware, we received an email from i_used_to_be_fit on 15/02/2009 on the service he and several of his friends received in this entry, Bad Experience - The 360 Restaurant & Bar at Ski 360° on 14/02/2009.

I have since written to the Operations Manager on the very same day and today, 16/02/2009, he has replied.

The reply seems personal enough and I thought it is only fair it gets published here

Response to email sent to The 360 Restaurant & Bar at Ski 360°

---

Dear The Bouquets & Brickbats team,

Thank you for your valuable feedback. We sincerely apologise for the unpleasant experience encountered during the Valentine’s Day dinner special. Due to the overwhelming response and kitchen manpower shortage, the production flow of the kitchen was disrupted which resulted in this bottleneck situation.

We will be reviewing and implementation of new measures to improve our kitchen production line to prevent the occurrence of such situation in the future. We have acted in the course of service recovery by giving out discount vouchers and free ski passes to our customers.

Once again thank you for this valuable feedback which will definitely assist us in improving our standard of service.

Sincerely, Yours

Roy Teo

---

Editor's note - Well, to be fair, at least the establishment responded in timely fashion and I think they might have been genuinely overwhelmed.

Got a customer service experience to share? Email me to get your story published! Do remember to read the submission guidelines and how we rate establishments before submitting.