GEMS & Companies That Have Signed Up

In a report published in the Straits Times Online dated 09/03/2009, it states that more firms have signed up for GEMS (Go the Extra Mile for Service). Some of these firms include mega shoe & bag retailer Charles & Keith, Capitaland Retail and Raffles Medical.

It is encouraging to see companies take up these initiatives in wanting to improve their service levels.

There is however, one segment that really can do with sending their staff for such initiatives. Blacklisted shops that have had numerous complaints made against them, CASE (Consumers Association of Singapore) can recommend to the government that these blacklisted shops MUST send their staff for training or their business license get revoked, and the cost of the training is borne in full by the establishments or companies. Upon successful completion of the course and after a probationary period, these establishments can get taken off the blacklist if there are no complaints made against them.

Then again, these shops may just go back to their old ways once they are taken off the blacklist. Afterall, even with so many complaints, some of these shops do little to right those wrongs.

What do you guys think? Answers on a postcard....

P/S - This entry should be taken in jest.

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