Response from The Coffee Connoisseur

I posted a story about a reader's good service experience at The Coffee Connoisseur Changi Airport Terminal 3. Of course I also let the companies involved know that their staff are doing a great job. It is feedback like this that would, I strongly believe, encourage the staff to put in more effort.

Today I received a reply from TCC and am attaching it here.

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Dear Gareth,

Warmest greetings from tcc!

Thank you for your email dated 5 March.

Please allow us to extend our sincere appreciation to you for informing us on the complimentary service experience by your reader, Mei.

It is truly heartening to learn that our valued guest had a pleasant and enjoyable dining experience at tcc – Terminal 3 Arrival on 4^th March. We are pleased that our service crew Michael has displayed professionalism in the service he rendered to Mei with much enthusiasm, initiative and thoughtfulness.

While we will be delighted to share the compliments with our Management and the service team at tcc – Terminal 3 Arrival, may we extend our heartfelt gratitude to Mei as well as your kind self for sharing the service experience with us.

Please feel free to contact the Marketing Department at Tel: (number screened for privacy reasons) if we could be of further assistance and we will definitely be more than happy to assist you.

Thank you once again and we look forward to be at your service once again at tcc!

Best regards,
(name screened for privacy reasons)
Senior Marketing Executive

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I am pleased that TCC responded but am even happier that they are willing to share the compliments with their staff and management! I think companies should make it a point to share good AND bad feedback, to embrace feedback and learn from it. Customers care about your product and services to give feedback.

Got a customer service experience to share? Email me to get your story published! Do remember to read the submission guidelines and how we rate establishments before submitting.