tag:blogger.com,1999:blog-55366658144848915792011-11-03T07:21:39.462+08:00Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.comBlogger511100tag:blogger.com,1999:blog-5536665814484891579.post-62667982799586257902009-10-28T22:42:00.003+08:002009-10-28T22:46:57.902+08:00

A report that appeared in the Straits Times on 28 October 2009 mentioned that customer satisfaction has dippedConsidering the fact that millions have been invested in various service initiatives since the beginning of this year, this is rather worrying.Do read some of the comments posted. It really does make sense, especially when it comes to training vs cost vs quality. At the end of the day,

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-81237772439105621532009-10-20T10:10:00.003+08:002009-10-20T10:18:02.989+08:00

I received this on 12 June but have not had time to do any updates due to my full time job taking up a large proportion of my time but now that I have some time, here is the email.Apologies to VL for publishing this so late, this should never have happened, and you have my apologies for that. Name : VL (user chose to use only initials)Date & Time : 12 June 2009Place/Website address : Compact

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-14155598882227104752009-04-23T11:36:00.005+08:002009-04-23T11:44:05.892+08:00

There was an article recently related to customer service, published in the Straits Times. In the article, entitled "Customer Satisfaction Slips", published on 20/04/2009, the article claims that Singapore is continuing to fall behind economies such as United States, United Kingdom and South Korea in customer satisfaction.It basically shows that in times of adversity and an economic downturn,

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-85736323987906352752009-04-23T11:33:00.001+08:002009-04-23T11:35:53.561+08:00

I received this email from Mr Lim about his experience with Kah Motors and it just shows that usually, service staff just want to do a good job and many times, the actions of some staff can sabotage the entire image.Name : Sebastian LimDate & Time : 19 April 2009 / Sunday / 1:30pmPlace/Website address : Location of incident: Pine Close, my block downstairs.Person Serving Me : Mr. Juraimie (

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-76892172021092635622009-03-28T00:41:00.004+08:002009-03-28T01:53:25.755+08:00

I have been informed by a reader about more bad service stories elsewhere on the internet, here in Singapore.You readers be the judge.Bad Service From Recaptured, a home decor shopFraudulent Service From Best DenkiThe stories will shock you.Got a customer service experience to share? Email me to get your story published! Do remember to read the submission guidelines and how we rate establishments

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-22721325359670281472009-03-28T00:35:00.006+08:002009-03-28T01:53:05.642+08:00

I received this via email and thought I would share it with you readers.I would like to share my experience with PA Mart in Sim Lim Square. I bought a MacBook during the IT show in Suntec Mall. Shopping around, I thought I found the best deal and with the friendly service from the booth girls, proceeded to buy the Macbook from PA Mart. The offer was a memory upgrade from 2GB to 3GB, including a

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-31048105328041059762009-03-16T07:20:00.004+08:002009-03-16T07:27:01.897+08:00

Sim Lim Square's management and CASE have joined hands to clean up the mall's bad reputation according to a Straits Times online article.According to the article, there will be an accreditation scheme for the shops in Sim Lim Square and those found trustworthy would be given a decal to display on their shop window. Also, the article states that the accreditation scheme will be launched at vendors

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com1tag:blogger.com,1999:blog-5536665814484891579.post-75160517250527890282009-03-15T23:21:00.005+08:002009-03-15T23:35:57.218+08:00

I received the following good service story from my friend Glenn when he tried to help his son repair their Xbox 360 console.Hey folks,Here's the rundown on my experience with replacing my son's Xbox 360 game console...It all started in December last year when my son's Xbox 360 game console decided to just quit operating, and i think there's a term for it in the gaming wold..."the red ring of

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-8587280691561722242009-03-14T23:03:00.003+08:002009-03-14T23:14:52.034+08:00

Bouquets n Brickbats are working on improving the site for you. As such, stories will be less frequent while we try and take this to a proper content managed site.Meanwhile, those who submit their stories to us will still get them published, so submit them anyway!An announcement will be made here once the site is ready. In the meantime, here's an article I have written up.The Nine Golden Rules To

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-51706296995830310792009-03-13T10:44:00.010+08:002009-03-14T02:24:13.466+08:00

I have been a customer of Development Bank of Singapore (DBS) for a long time and recently I have noticed an exceptionally high number of their machines are not working. An example, out of two cash deposit machines, one of them was down a few times in a few different branches. On top of that, their queues are usually much longer than other competitive banks for both cash deposit and withdrawal.On

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-25275860658996029792009-03-11T21:32:00.018+08:002009-03-13T12:14:14.153+08:00

I make it a point to try and contact establishments after receiving feedback, just to verify the story and also give these establishments a chance to respond if the feedback is bad. After receiving negative feedback about Pet Lovers Centre from a reader, I tried to send them this article and get a response from them.I went to PLC's website but nowhere on the front page was there a direct link to

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-40420249106171137482009-03-10T22:56:00.011+08:002009-03-13T12:14:36.386+08:00

I received this in the email regarding Pet Lovers Centre at Parkway Parade. You readers be the judge if the actions were called for from the staff. I have only edited the grammar but the essence of the story remains the same.Name : GZDate & Time : Late Feburary 2009Place/Website address : Pet's Lover Center at ParkwayPerson Serving Me : VariousWhat Did I Intend to Buy/What I Bought : Hamster

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-37579784629098388972009-03-09T23:53:00.014+08:002009-03-13T12:14:57.455+08:00

In a report published in the Straits Times Online dated 09/03/2009, it states that more firms have signed up for GEMS (Go the Extra Mile for Service). Some of these firms include mega shoe & bag retailer Charles & Keith, Capitaland Retail and Raffles Medical.It is encouraging to see companies take up these initiatives in wanting to improve their service levels.There is however, one segment that

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-57730318973009096032009-03-08T16:09:00.014+08:002009-03-13T12:15:16.363+08:00

I was reading Seth Godin's book, Small Is The New Big when I came across a story, We Don't Have To Care.In it, he writes about encountering some people along the way from JFK airport to San Francisco and how there was a certain "couldn't care less" attitude exhibited by these people.This entry is not merely about Seth's experience, but rather, it reminded me of a book I was once marketing, as a

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com2tag:blogger.com,1999:blog-5536665814484891579.post-86065956952966525792009-03-08T12:30:00.005+08:002009-03-13T12:15:37.612+08:00

I received a story from one of my readers of the good customer service he has received at Aston's Specialties, along East Coast Road, Katong. Below is his story.Name : i_used_to_be_fitDate & Time :06 Mar 2009 Dinner time.Place/Website address : Aston Specialties, 119 East Coast Road(Opposite Katong Mall)Person Serving Me :Didn't get the name.What Did I Intend to Buy/What I Bought :Food. Steak

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-79431928863411302922009-03-07T22:54:00.007+08:002009-03-13T12:15:54.237+08:00

So far I have been writing a lot about customers experiencing bad customer service and articles on customer service. There is a saying in some customer service circles. The Customer Is King. Is it really?Today I heard a story which is quite the reverse, however. This time, the focus is on the customer.This is what happened. My girlfriend, who works in retail, was manning the store when this lady

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com3tag:blogger.com,1999:blog-5536665814484891579.post-49633516227783449432009-03-07T00:26:00.005+08:002009-03-13T12:16:22.773+08:00

In an article that appeared in the New Zealand Herald, a survey stated that New Zealanders' top three pet peeves about bad customer service were:Inefficient telephone systemsRetail staff more interested in chatting among themselvesLack of people taking responsibility for following up on inquiriesI guess people everywhere are the same. It is not just here in Singapore that these are probably the

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-56505317732243001962009-03-06T23:09:00.011+08:002009-03-13T12:16:51.422+08:00

I posted a story about a reader's good service experience at The Coffee Connoisseur Changi Airport Terminal 3. Of course I also let the companies involved know that their staff are doing a great job. It is feedback like this that would, I strongly believe, encourage the staff to put in more effort.Today I received a reply from TCC and am attaching it here.Dear Gareth, Warmest greetings from

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-55498887881021548762009-03-05T23:19:00.014+08:002009-03-13T12:17:15.879+08:00

This article on The Consumerist is simply brilliant!The fact that Pizzeria Delfina in San Francisco is willing to embrace the criticism and roll with it brings a smile to your face and seems like a superb marketing plan.The gist of this article is that employees of the pizzeria wear t-shirts with quotes from a nasty review about their establishment.It's lovely when establishments can laugh at

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-81243866263356796562009-03-04T23:38:00.008+08:002009-03-10T23:40:30.445+08:00

I have received a story sent by Mei via email about her experience at The Coffee Connoisseur (TCC) at Changi Airport Terminal 3.Name : Mei Date & Time : 4th March 2009, Approx. 9.20pmPlace/Website address : The Coffee Connoisseur (Changi Airport)Person Serving Me : MichaelWhat Did I Intend to Buy/What I Bought : N/AAny Other Relevant Information : N/A My Experience : I was with my family at

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com1tag:blogger.com,1999:blog-5536665814484891579.post-77460151447921404452009-03-04T12:01:00.006+08:002009-03-04T18:07:43.540+08:00

The Service Star Awards was handed out during the Annual Airport Reception by Transport Minister Mr Raymond Lim. A total of 20 awards were handed out by Mr Lim, to commend exemplary service by airport staff. As Mr Lim mentioned, "Amid the tough economic climate, excellent customer service is key to retaining a competitive edge."For those of you who do not subscribe to the Straits Times, here is a

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-45774591368733593782009-02-28T22:40:00.010+08:002009-03-01T17:46:36.511+08:00

I found this article online, written by Tim Knox, and feel it is an extremely useful article for business owners.Is Bad Customer Service Killing Your Business?Author: Tim KnoxIt's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-11188587253040977042009-02-25T21:56:00.011+08:002009-02-26T16:08:11.950+08:00

Just two days back, I posted a user's complaint about a camera shop and today, there is another post on bad service from a camera shop, it seems. Perhaps it is the expectation that if one pays a large sum of money, and to many, a few hundred and above is a large sum of money, then one expects some form of service.Again, I was in Clubsnap and came across this thread entitled, "Parissilk (Lousy

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-65939953969104805022009-02-25T12:30:00.004+08:002009-02-25T12:37:29.663+08:00

We have started a Facebook group! Come share your story with us there as well if you prefer. Over time, we hope to introduce improvements to the site so stay tuned!It is hoped that this Facebook group will foster a strong community where we can share stories with each other on good or bad service that we have experienced.If you are on Facebook and have yet to join the group, what are you waiting

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-13834832593647194882009-02-24T14:49:00.025+08:002009-02-26T16:07:35.986+08:00

As an avid amateur photographer, I often visit websites such as Clubsnap and today, I came across a post in the forum about how a user felt "cheated" by a well-known camera shop's methods of offering a "50% discount" off their camera bags. The reply from most of the forum members range from a possible mistake in the quotation of the price to one reply which suggests that "retailers are

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com2tag:blogger.com,1999:blog-5536665814484891579.post-7005013672132473682009-02-23T21:42:00.009+08:002009-02-26T16:02:08.282+08:00

We had dinner last night at Fish & Co and I am pleased to be able to share my experience. The waistress's attention to small details is commendable and deserving of bouquets.Name : GarethDate & Time : 22/02/2009Place/Website address : Fish & Co Bugis JunctionPerson Serving Me : NamWhat Did I Intend to Buy/What I Bought : DinnerMy Experience : Service at the Fish & Co Bugis Junction outlet was as

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-26146319560664285402009-02-22T22:37:00.016+08:002009-02-26T15:55:46.213+08:00

A story here about how nonchalance and a could not care less attitude can earn a store brickbats. A nice store, really nice products, but let down by slipshod service, or in this case, almost non-existent service.Name : GarethDate & Time : 22/02/2009Place/Website address : Design Tshirts Store Graniph, Bugis JunctionPerson Serving Me : Did not bother to find out, you'll see why.What Did I Intend

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-66496308234445148772009-02-21T15:53:00.016+08:002009-02-22T01:41:21.826+08:00

While looking through past online issues of Straits Times Online, I came across a story I completely missed out. Published on 4 February 2009, the article states in its headline, "Bosses Here Are Thin-Skinned". The article, based on a survey, states that many executives here in Singapore are concerned with negative feedback, stories or news about their company, far more likely than any place else

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-2359321053738908732009-02-20T11:28:00.013+08:002009-02-26T16:09:50.995+08:00

In an article dated 20 February 2009, technology portal Cnet.com reported that Dell's customer service has taken a massive hit.Reading the article, it states in a survey that Dell's service ratings have been slipping over the last few years.What's interesting though, are the comments that come from readers of the article. It seems many are in agreement with the article and have found consolation

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-4706202206494826322009-02-19T20:02:00.004+08:002009-02-19T20:19:16.393+08:00

In the Straits Times report today entitled Hotels Dangle Frills, it has been reported that some hotels here are dangling frills to attract the corporate traveler, seeing as how the leisure traveler numbers are dwindling in this economic downturn.In the report, it is also stated that many hotels are not willing to cut rates as this could mean a drop in quality and service.Some of the frills

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-22103127618083916282009-02-18T09:45:00.002+08:002009-02-18T10:21:19.970+08:00

Thank you for taking the time to read this as it is an important part of our site. We wish to be fair and credible, and have come up with a system of rating that will, we hope, help you when you rate your experience.We go by a system of Bouquets (positive experience) and Brickbats (negative experience). This goes from 1 to 5 and will be explained below.Bouquets1 Bouquet - Service is slightly

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-75417169303943218252009-02-18T09:35:00.008+08:002009-02-26T15:56:47.922+08:00

Name : GarethDate & Time : 28/10/2008Place/Website address : Carl's Jr Burgers, Marina Square branchPerson Serving Me : N/AWhat Did I Intend to Buy/What I Bought : BurgersMy Experience : We went to Carl's Jr Marina Square for dinner. As we both do not take beef for religious reasons, but loved their burgers, we went for a little something different.I ordered the standard Santa Fe Charbroiled

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-20415062442902200832009-02-17T10:56:00.009+08:002009-03-10T23:41:57.452+08:00

This story was received together with the previous good experience, PC Themes at Sim Lim Square. In this, the result is negative feedback as you will see.Name : GZ (user chose to use only initials)Date & Time : June 2006Place/Website address : Ultra Supplies at Queensway Shopping CentrePerson Serving Me : N/AWhat Did I Intend to Buy/What I Bought : Printing services and materials for projectsMy

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-30927718819628273462009-02-17T10:41:00.011+08:002009-03-10T23:42:41.431+08:00

I received another two more stories by email and I want to drive home some points. Here is the first story.Name : GZ (user chose to use only initials)Date & Time : June 2007.Place/Website address : PC Themes at Sim Lim SquarePerson Serving Me : GaryWhat Did I Intend to Buy/What I Bought : DIY PCMy Experience : My PC setup of 5 years broke down after short circuiting my motherboard and graphics

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-28019514171755711322009-02-16T16:05:00.008+08:002009-03-10T23:43:04.708+08:00

As some of you readers might be aware, we received an email from i_used_to_be_fit on 15/02/2009 on the service he and several of his friends received in this entry, Bad Experience - The 360 Restaurant & Bar at Ski 360° on 14/02/2009.I have since written to the Operations Manager on the very same day and today, 16/02/2009, he has replied.The reply seems personal enough and I thought it is only

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-71409209186355287882009-02-16T10:55:00.007+08:002009-03-10T23:43:39.506+08:00

I received another email, this time from Mr. Sebastian L, regarding a serviced apartment he stayed in when he was in Canada on holiday. I think we can agree that travelling is where one is especially sensitive to good or bad service.Here's his story.Name : Sebastian LDate & Time : June 2008Place/Website address : Lodgia Vancouver, Vancouver, BC, CanadaPerson Serving Me : Mr. Eoin Bettencourt.What

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-7847612524582936052009-02-16T10:11:00.008+08:002009-03-10T23:44:13.021+08:00

I received another email from GZ, with another good experience story, this time, from an online source, Switcheasy.com.Name : GZDate & Time : Feb 2009.Place/Website address : SwitchEasy.comWhat Did I Intend to Buy/What I Bought : Ipod Touch case replacementMy Experience : I bought the Rebel Touch case in one of the Apple Shop after reading reviews at ilounge.com, what I did not expect was that

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-33403628969047229772009-02-16T09:05:00.007+08:002009-03-10T23:44:27.473+08:00

I received another story about John 3:16 and am pleased to share it here.Name : GZ (user chose to use only initials)Date & Time : Sometime in March 2008Place/Website address : John 3:16 at Funan The IT Mall, Level 5Person Serving Me : SamWhat Did I Intend to Buy/What I Bought : Digital Camera.My Experience : Sometime in March 2008, my old Nikon Digital Camera broke down after years of usage. It

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-62245816836262646132009-02-15T23:24:00.008+08:002009-03-10T23:44:44.802+08:00

Name : NJS (user chose to use only initials)Date & Time : 15/02/2009, Between 7.30pm - 8pmPlace/Website address : The Curve Shopping Mall, Kuala Lumpur MalaysiaPerson Serving Me : Duty Concierge & 2 Duty Security PersonnelWhat Did I Intend to Buy/What I Bought : N/AMy Experience :Just had both a bad experience AND a good experience in my outing several hours ago. First the bad.. My car battery

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-82298664309707121362009-02-15T14:54:00.012+08:002009-03-10T23:45:17.523+08:00

Name : Jeremy LauDate & Time : 13/02/2009Place/Website address : John 3:16 at Funan The IT Mall, Level 5.Person Serving Me : SamWhat Did I Intend to Buy/What I Bought : Nikon D90 Digital SLR cameraMy Experience : Thought I'd share with everyone what a wonderful experience I had with John 3:16On 13th February 2009, I accompanied my friend to John 3:16 located at Funan center, 5th floor to get his

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com1tag:blogger.com,1999:blog-5536665814484891579.post-52991777745760362562009-02-15T11:18:00.017+08:002009-03-10T23:45:38.613+08:00

I received this story from a friend via email, entitled "Worst ever dinner at a restaurant for Group Vday." My friend brought his fiancee to 360 Restaurant and Bar at East Coast Park, overlooking the cable ski for a Valentine's Day dinner with a group of around 9 other couples. He experienced several instances of bad service, coupled with the fact it's Valentine's Day, could mean paying more for

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-49862265184528534562009-02-14T12:45:00.012+08:002009-03-10T23:46:06.687+08:00

I saw this post from a forum member on Clubsnap on the great service he got from Nikon Service Centre (NSC) and got the author's permission to publish it.Name : Elisha Peterson TeoDate & Time : 04/02/2009, approximately 3.07pmPlace/Website address : Nikon Service Centre (NSC), SingaporePerson Serving Me : Mr. Jonathan LowWhat Did I Intend to Buy/What I Bought : 2-week old camera repairAny Other

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-46784376038982462742009-02-13T07:33:00.010+08:002009-02-26T16:00:23.496+08:00

I read a report in the Straits Times Online today about a fitness chain, True Yoga, entitled "Wellness Chain Gets Flak." The gist of it is that the number of complaints against True Yoga at the Consumers Association of Singapore (CASE) has doubled last year as compared to 2007. This year alone, the complaints have already numbered around 15, mostly against the chain. A link to a similar report

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-25926933424300378842009-02-12T13:45:00.018+08:002009-03-10T23:47:08.745+08:00

I just received a story I thought I'd share with you guys. A friend of mine lost his mobile phone in a cab a week back and here's his story.Name : GlennDate & Time : 07/02/2009, 9-9.30pmPlace/Website address : Comfort CabsPerson Serving Me : N/AWhat Did I Intend to Buy/What I Bought : N/AAny Other Relevant Information : NoneMy Experience : I lost my mobile phone last week when I left it in a cab.

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-61299576112341393432009-02-09T19:45:00.010+08:002009-03-15T17:15:44.141+08:00

I am an avid amateur photographer and, in some ways, a tech geek. I love nothing more than to spend some free time during my lunch hour break looking through the various tech gadgets on sale at Sim Lim Square, a local electronics mall, quite like Japan's Akihabara district albeit on a smaller scale.I was looking through this Singapore photography website, Clubsnap and came across a thread which

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com1tag:blogger.com,1999:blog-5536665814484891579.post-72437089799595487122009-02-07T12:22:00.009+08:002009-02-26T16:12:19.868+08:00

It was reported in the Straits Times, that The Singapore Institute of Retail Studies (SIRS) would train an additional 5000 people for sales and service jobs this year on top of their current capacity for 15000 trainees.Although I mentioned in my previous post that one cannot rely on training alone in customer service, it is a good start and will provide the necessary foundation for people looking

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-49865489714882251812009-02-05T16:11:00.017+08:002009-02-26T16:13:24.251+08:00

A newspaper report in the Straits Times on 3rd February 2009, $100m Boost For Service, got me thinking. According to the report, the $100 million will go towards such things as:training;research;monitoring satisfaction levels of customer service;promoting, publicising and recognising good serviceThis scheme is part of GEMS (Go the Extra Mile for Service), launched in August 2005, and according to

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-83087896061687879552009-02-04T11:52:00.022+08:002009-02-26T16:11:35.537+08:00

I have received questions from friends on what is good or bad service. A willing smile? A wide variety of products offered? Being able to answer all your queries?Everyone has his or her threshold for what makes service good or bad. However, some underlying truths remain.Service is about people, dealing with other people. It is about an experience for you, the customer.Can we really learn good

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-38440803799849950432009-02-03T15:41:00.021+08:002009-02-26T16:06:18.915+08:00

Name : GarethDate & Time : 28/01/2009; 3pmPlace : World Of Sports Parkway ParadePerson Serving Me : RiaazWhat Did I Intend to Buy : Birkenstock SandalsAny Other Relevant Information : NoneMy Experience : I stepped into World Of Sports Parkway Parade on 28 January 2009 intending to buy a pair of sandals, preferably thong sandals. They were having a special promotion for members, an additional 18%

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-83222098056642894172009-02-03T14:38:00.036+08:002009-02-18T10:17:16.780+08:00

Got a personal experience to share? Simply email me, bouquetsnbrickbats@gmail.com with your story.To make it easier, below is an example template you can use. The more details you provide, the better of course.Name : Your name or a name you wish to be addressed by.Date & Time : The date and approximate time your experience took place.Place/Website address : Name of establishment/outlet/store &

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0tag:blogger.com,1999:blog-5536665814484891579.post-16233985238012838942009-02-03T13:31:00.015+08:002009-03-14T13:41:06.900+08:00

Welcome to Bouquets & Brickbats, a website dedicated to sharing experiences on customer service with people. This site looks at good and bad service experiences you may have had in Singapore.As Singapore has no natural resources, we rely on our people a lot. One of the core industries that our nation depends on is the service industry.This site was started as a way to share my experience as a

Bouquets & Brickbatshttp://www.blogger.com/profile/04009581573616473410noreply@blogger.com0